Customer Service

So this is a big *rant* post...customer service to me is worth much more than a good deal. Unfortunately today, with all of these big corporate owned businesses customer service isn't a huge need for the company...they will get your money whether they are good to you or not and if they don't get my money they will get someone else's!

We had a terrible experience with AWFUL customer service at a hotel recently that just makes me sad to think that we live in this country with this kind of people 'serving' us!

We stayed at a hotel in a tourist town and received a good price for a nice room...nice meaning it could accommodate the 6 of us very well...not meaning exceptionally clean or modern or something to that affect! We got into the room Friday evening around 7:15 and decided it would maybe be best to go swimming since we had all day Saturday to 'be tourists' around town! The pool wasn't anything fancy, but it was nice enough and we enjoyed our chance to let the kiddos swim. We went up to the room and decided to go for a night stroll on the 'boardwalk' in town. It was a beautiful evening. We arrived back into our room at 10:00 and turned on the TV...we had 3 or 4 channels. Handsome went to the front desk to ask what we needed to do to make it work (thinking there was a button or something) and he was treated very rudely and told that in fact the satellite had been out since the last storm...which was before we reserved the room...and no one felt the need to let us know that when the reservation was made OR when we checked it. While he was waiting there the woman turned to the guy behind the desk and said she was tired of the walking noise from room #205 and wanted him to call and fake a noise complaint...#205 happened to my our room number and my husband (who she didn't know) happened to be able to hear this. He came up stairs to check and see if we had received a call and immediately returned to the front desk...long story short she was caught and scared, she actually called the manager on his personal cell and talked to him...but after talking to him her attitude returned and my husband was yelled at! He lined up a time to chat with the manager in the morning before check out.

That morning we all went down about an hour and a half before actual check out (they didn't have continental breakfast and 2 two year olds are hungry in the morning!) We were able to 'chat' with Chris and he was not so nice either. On an expensive room they first were going to do nothing and they didn't think it was a big deal. We asked to talk to someone with some pull...and he got offended and short. We turned in our room keys with the understanding that we wanted to talk to someone about the kind of service this hotel was providing to its guests and said they had not authorization to charge the card that was used to 'hold' the room at reservation. We had no intentions of not paying, but we wanted to talk to someone to at least hear they were sorry for their staff being so rude and untruthful! They said they would call us after talking to the general manager. When he called about a half hour later he told us that he didn't see the problem and if we were not out of our room in short order we would be double charged! We were already out! We walked back to the hotel and were told that they had charged the card that we told them not to and when we challenged the legality of doing that and asked why we were being treated so terribly after proof of their staff lieing to us he tried to kick us out of the hotel. We asked them to call the cops, he refused...

To make a long story short they ended up refunding the charge on the card, allowing us to pay for it the way we wanted (we were going to split it 3 ways) and gave us $10 off! Never once did they admit that someone screwed up or that their staff had done something wrong...

How rude!

On the plus side...buy all the good.y hair products you could ever want! My daughter uses the classic.goody.barrettes (lots of them) and I cannot find them ANYWHERE around here any more. So I called the company and asked how I could order some and not only did they give me a phone number where I can talk to a REAL person and order how ever much I wanted they sent us two packages of them for the inconvenience! GO GOOD.Y!